Sales management has for a long time placed emphasis on the past – what has been accomplished this month, for six months, this year. But stating the situation does not say anything about how to move forward and improve performance, while the sales manager’s most important task is to look ahead, measure, and forecast the future.

 

This course examines key metrics, ratios and indicators which every sales manager needs to know. This training shows how to use indicators which reveal emerging trends, anticipate events, and manage the gap.

 

The course provides useful tools which encourage rigorous and objective measurement and allow observations to be compared. The strengths and weaknesses of commercial metrics are discussed. The course shows how metrics are used to gain insights and draw conclusions. These metrics are useful in planning but also in performance evaluation, results optimization, and when changing direction.

 

The course is a useful reference source for every sales manager who thinks both logically and creatively and wants to understand the essence of results achieved.

 

Here is a run-down of areas and metrics that the course covers: customer satisfaction, sales goals, target volumes and revenue, customer profitability, client acquisition, retention, churn, customer lifetime value, managing sales channels, territories, sales team goal setting, compensation, monitoring, distribution metrics, brand and category metrics, share of shelf space, supply metrics, stock-out and other inventory metrics.

Participants will learn