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Detailed Curriculum
First Week
- RCA Methods and models
The need for RCA
DMAIC and PDCA
10-step model
Model limitations
Diagnostics
Symptoms
Levels and types of causes
Multiple causes
Corrective actions and filters
- Determining the problem and understanding the process
Tools for selecting the right problem
Decision matrix
Pareto analysis
Defining the problem scope
Diagnostic boundaries
In-depth search
Why processes fail?
- Identifying possible causes
Flowchart analysis
Logical tree
Fish-bone diagram
Brainstorming techniques
Barriers
Change analysis
Second week:
- Gathering and analyzing data
Types of data
Data sources and tests
Data sampling
Data collection tools
Data analysis tools
Summary of data analysis
- Problem Solving and Follow-up
Finding possible solutions
Creative techniques
Scaling
Mind maps
Analogies
Poka-yoke
TRIZ
Tools for solution selection
Carrying it out
Impact evaluation
Sustaining change
- The Human Factor
Cognitive bias
Resisting change
Culture concerns
Management and staff buy-in
Coaching and facilitation
Coordination issues
Test
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Bulgarian