Detailed Curriculum

First Week: 

1.    The Wrong Indicators and Ideas How to Fix Them

When do indicators break down?

Basic blunders with KPIs

Developing effective KPIs

KPI template

2.    Review and Development of the Approaches to Measurement

Issues with measuring

The peculiar features of the Balanced Scorecard (BSC)

The features of perfect performance measurement

The efficiency chain

The firm’s primary concept

3.    Developing and Perfecting Measurement

What do metrics lack?

Using cascading metrics

Performance measurement goals

The large firm paradox

Stages in the development of measurement

          Unit division

          Equal metrics

          Business performance models

          Overabundance of metrics 

Second Week:

4.    Balanced Measurement Analysis

    Difficulties with balanced performance measurement

    Analysis of the BSC

    Extended case study

5.    From ABC to Customer Profitability Analysis (CPA)

    Customer Net Revenue (CNR)

    The Cost Cutting Lesson

    Why go for CPA?

    The case of fine measurement

6.    Applying Customer Profitability Analysis (CPA)

     CPA-based compensation

     Measuring systems comparison

     Easy or quality measurement

     Organizational design with CPA

     E-commerce and CPA

     CPA on a strategy level

Test