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| Fail-Free Measurement with Fudge-Free KPIs |
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Objectives
You will learn:
- The essence of ideal performance measurement
- How to find out broken KPIs
- How to avoid typical organizational measurement errors
- How to analyze the Balanced Scorecard
- How to manage performance measurement distortions
- How to design efficient KPIs
- What CPA is, as a measurement method
- How to conduct activity-based customer profitability analysis
- What the advantages of CPA are.
Participants
This training is suitable for CEOs, managers of functional units, project leaders, heads of quality assurance, operations, HR, business development, customer service and all managers and professionals engaged in implementing the strategic objectives of their companies.
Form of Training
This is a distance learning course in web-based e-learning format.
Online learning includes:
- Online materials available 24/7 for the duration of the training
- Q&A in a discussion forum
- A final multiple-choice online test of fixed duration, available for a week
- A graded Certificate of Completion
The benefits of online learning:
- You study whenever you want
- You learn at your own speed
- You join the discussion at your convenience
- You test your knowledge online
- You don’t travel and take time off work
- You learn more and spend less time and money
You are awarded a Certificate if you score over 70% at the final exam.
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Bulgarian