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Enterprise-wide Performance Measurement
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Detailed Curriculum
 
First Week:
  1. Scope and Overview
    Rationale
    What is Performance Management?
    Process and problems
    EPM advantages
    EPM stages of execution
  2. Concept Development
    Analysis
    Engagement
    Teams and responsibilities
  3. Clarifying Strategy and Objectives
    CSF
    How does vision and mission help?
    Strategic goals
    Eccles’ Model
    Client requirements
    Incentives and compensation

Second Week:
 
  1. Performance Management Model
    Preliminary version
    Identifying CSFs
    Selecting KPIs
    Avoiding dysfunctional behavior
    Information gathering
    Cause-and-effect
    Pareto analysis
    Reviewing current KPIs
    Completing the integrated model
  2. Detailed Implementation Plan
    Scoreboards
    Exception reporting
    KPI graphs
    Incident logs
    EPM launch plan
  3. Transition to New Metrics
    Cost/benefit analysis
    Platform
    Maintenance and improvement
    Avoiding snags
    Examples and case studies
    Practical guidelines
    Test
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